Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler'sCrucial Conversations
JULY 2010
Tools for talking when stakes are high. I took a training class at work for this and recommend the book and CDs. It is never easy to have crucial conversations with anyone, but this book and CDs will help you identify those types of situations, will help you to stop making stories up in your head and really focus on facts.
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